TCW Canada – Shipping Information
We strive to get your order to you safely, quickly, and reliably. Here’s what you need to know about shipping with TCW Canada.
1. Shipping Rates & Coverage
Canada-wide Free Shipping: Most orders qualify for free shipping within Canada.
Exceptions: Orders to rural or remote locations may incur additional charges. Rates are subject to review based on location.
2. Order Processing & Delivery Timeline
Orders are generally processed and shipped within 2 business days (excluding weekends and holidays).
Shipments may arrive in multiple packages depending on the items ordered.
Some deliveries require a signature upon arrival.
3. Address Requirements
No PO Boxes: A valid street address is required for all deliveries.
Customers are responsible for providing accurate shipping information.
Additional costs may apply if a package is delayed or returned due to an incorrect or incomplete address.
4. Returns & Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective or sent in error by TCW Canada.
Shipping delays caused by carriers are not the responsibility of TCW Canada.
5. In-Store Pickup
The credit card used for the order must be presented at pickup.
A government-issued photo ID matching the order is required.
6. Need Assistance?
If you have any questions about shipping, tracking, or pickup, our customer service team is ready to help. Contact us and we’ll make sure your order gets to you smoothly.
